When you can cancel and what you get back.

Subscriptions are billed monthly in advance and are non-refundable except in cases of material service failure on our side.

Material service failure means we missed our 99.5% uptime target for a full calendar month, OR we lost your tenant data through our error (not yours). If either happened, you can request a credit equal to the unused portion of that month, applied to your next invoice. Email billing@getyuvo.com with the affected dates.

If we cannot recover your tenant data after a verified loss, we refund that month in full.

You can cancel any time from Settings. There is no minimum term, no exit fee, no retention call.

When you cancel, the subscription stops at the end of the current billing period. You keep full access through that date; we don’t pro-rate the final month. After the period ends, your account moves to a closed state.

Your tenant data is retained for 90 days after cancellation in case you change your mind. You can log back in during that window and reactivate with one click. After 90 days, your tenant data is deleted, except for tax records (invoices, TDS) we are required to keep under Indian tax law.

Before deletion, you can export every table from Settings → Export. The export is a single ZIP of CSVs.

The outcome fee (10% of slot revenue Yuvo fills for you) is charged monthly in arrears, after the slots have actually been booked and played. Once billed, it is final.

If we miscalculate the amount — for example, the AI backstop recorded a slot as “filled by Yuvo” when the captain actually came in via your own WhatsApp — we issue a credit for the overcharge on your next statement. Email billing@getyuvo.com within 30 days of the invoice with the slot date and your evidence.

If a slot that Yuvo filled is later cancelled by you or by the captain, the outcome fee is reversed — you don’t pay us for a slot that didn’t actually play.

For bookings you (the venue owner) cancel:

• If the cancellation happens more than 24 hours before the slot, the captain’s payment is refunded to the captain (you handle this through your own Razorpay; Yuvo records the cancellation in the system).
• If the cancellation is within 24 hours, you can choose to refund or keep the captain’s payment as a goodwill gesture — Yuvo doesn’t take a view; it just records what happened.

For bookings the captain cancels:

• Your cancellation policy applies (set in the Captain Cancellation Policy section of your Settings). The default is “full refund if 24 hours out, 50% if within 24 hours, no refund if no-show.” You can change this.

Yuvo does not move money for these — the refund is between you and the captain, processed through your own payment account. Yuvo’s job is to record the cancellation and (if it was a Yuvo-filled slot) reverse the outcome fee.

If you see a charge on your statement you don’t recognise, email billing@getyuvo.com within 60 days. We respond within 5 business days. If we can’t resolve it, the matter falls under the dispute clause in the Terms of Service.

Cancellation stops the subscription but keeps your account recoverable for 90 days.

Deletion (also from Settings) immediately removes your tenant data, except for tax records. Deletion is irreversible. We confirm by email before processing.

Billing questions: billing@getyuvo.com. We respond within 5 business days. Refund and credit requests are handled in the order they arrive; we don’t fast-track based on tone.